FAQ’s
PLACING AND MANAGING AN ORDER
A confirmation mail will be sent to your registered email with details and expected timeline of your order.
Yes, you can call us on 9321750027 and we will be happy to assist you.
Alternatively, you can also email us on support@fusionaccess.com
Orders once placed cannot be altered or cancelled.
Yes, you will receive a detailed invoice for every order with all the details
You will need to place separate orders for delivery to multiple locations
PAYMENT METHODS
Our payment information is secured with 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions and security protocols to protect customer information and is compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Any information you enter when transacting with FUSION ACCESS is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. We DO NOT HAVE ACCESS OR SHARE any of your financial information under any circumstances.
RETURNS AND REFUNDS
We only accept replacement under the following circumstances:
i. If a wrong or incomplete product is delivered
ii. If minor transit damages cannot be rectified on site. No return is possible.
SHIPPING AND DELIVERY
i) We will inform you via email when your order has been shipped.
ii) The logistics company will schedule a tentative time for delivery.
iii) Goods need to be signed for, upon delivery.
iv) Please provide details like Service Lift and its availability for higher floors.
v) Furniture that is refused because it does not fit through an entryway or stairway will be the customer’s responsibility. Any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Fusion Access or the Logistics partner.
vi) Estimated delivery time is to be used as a guide only and commences from the date of dispatch. Fusion Access cannot be responsible for any delays caused by destination clearance processes.
vii) We are unable to redirect orders once items have been dispatched.
viii) The logistics company will deliver to your building or closest possible point of service. They do not take the products up the stairs or elevator. Kindly make the necessary arrangements beforehand.
ix) The logistics company is not responsible for unpacking the goods. If the outer box is damaged on delivery, be sure to photograph and email us the images as well as mention it on the delivery note presented for signing.
x) If there is any damage to the product itself, kindly take the photographs and email them to us immediately. Any damage claims will not be entertained beyond 2 working days of accepting the delivery.
You may organize your own transport under special circumstances. Please email us on support@fusionaccess.com to discuss this further.