Home » FAQ’s


A confirmation mail will be sent to your registered email with details and expected timeline of your order.

Yes, you can call us on 9321750027 and we will be happy to assist you.

Alternatively, you can also email us on support@fusionaccess.com

Orders once placed cannot be altered or cancelled.

Yes, you will receive a detailed invoice for every order with all the details

You will need to place separate orders for delivery to multiple locations


We accept all major debit & credit cards, net banking, We also accept cheque payments subject to realisation.

Our payment information is secured with 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions and security protocols to protect customer information and is compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Any information you enter when transacting with FUSION ACCESS is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. We DO NOT HAVE ACCESS OR SHARE any of your financial information under any circumstances.

Your purchases will be charged under our registered name “Fusion Access” unless mentioned otherwise.

Our final prices at check-out are inclusive of GST.

Yes. Please input the GST number on the billing page and email us a copy of your registration certificate for verification.


We follow stringent quality checks during manufacturing and shipping. However, for any issues of transit damage or defects, please call us immediately on 9321750027 or mail us on support@fusionaccess.com and we will take the necessary steps to ensure your satisfaction.
Kindly take photographs of the damage to the packing and / or product as without these, no action can be taken.

We only accept replacement under the following circumstances:

i. If a wrong or incomplete product is delivered

ii. If minor transit damages cannot be rectified on site. No return is possible.

While we endeavour to fulfil every order placed with us, we may need to cancel a confirmed order for the following reasons:

i. The product ordered is out of stock or discontinued

ii. A particular fabric or component is discontinued by our partners and we cannot offer a mutually acceptable substitute.

iii. Our logistics partners are unable to deliver to your location.


Prices are inclusive of Shipping unless, specifically mentioned

For multiple products, shipping time will be the maximum applicable on any product. If you wish to receive the orders as per individual lead times, please drop us a mail on support@fusionaccess.com after placing the order. Additional charges for part load may be applicable.

For products in stock we ship within 5 to 7 working days. Our made-to-order products usually take between 6 and 10 weeks to dispatch.

i) We will inform you via email when your order has been shipped.

ii) The logistics company will schedule a tentative time for delivery.

iii) Goods need to be signed for, upon delivery.

iv) Please provide details like Service Lift and its availability for higher floors.

v) Furniture that is refused because it does not fit through an entryway or stairway will be the customer’s responsibility. Any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Fusion Access or the Logistics partner.

vi) Estimated delivery time is to be used as a guide only and commences from the date of dispatch. Fusion Access cannot be responsible for any delays caused by destination clearance processes.

vii) We are unable to redirect orders once items have been dispatched.

viii) The logistics company will deliver to your building or closest possible point of service. They do not take the products up the stairs or elevator. Kindly make the necessary arrangements beforehand.

ix) The logistics company is not responsible for unpacking the goods. If the outer box is damaged on delivery, be sure to photograph and email us the images as well as mention it on the delivery note presented for signing.

x) If there is any damage to the product itself, kindly take the photographs and email them to us immediately. Any damage claims will not be entertained beyond 2 working days of accepting the delivery.

You may organize your own transport under special circumstances. Please email us on support@fusionaccess.com to discuss this further.

All orders are insured against transit damage.

We can make arrangements to ship to your requested country. Please call us on 9321750027 or mail us on support@fusionaccess.com and we will be glad to assist you.

Shopping cart

Sign in

No account yet?

We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
Start typing to see products you are looking for.
0 Wishlist
0 items Cart
My account